We stand behind Pinnacle. If you're not satisfied with your purchase for any reason within 7 days, you'll receive a full refund.
What qualifies: Any subscription purchased on or after your refund request date minus 7 days. The 7-day period begins from the date of purchase shown in your receipt email, not from when you started using the platform.
Refund eligibility:
Email support@pinnacle-prep.org from the address associated with your account.
Use the subject line "Refund Request". That's it — no forms, no explanations needed.
We'll confirm and process your refund within 1–2 business days.
Timeline: Refunds are processed within 1–2 business days of your request. Funds typically appear in your bank account or credit card within 5–10 business days, depending on your financial institution.
Account status: Your account reverts to the free plan after a refund is processed. Your study history, progress data, and streaks are fully retained and accessible on the free plan.
Chargeback notice: If you request a refund through Pinnacle, please do NOT also dispute the charge with your bank or card issuer. Disputing a charge while requesting a refund is considered fraud. If we detect a chargeback after issuing a refund, we will:
If your refund request is denied or you disagree with our decision, contact us at support@pinnacle-prep.org to discuss.
Refunds are processed within 1–2 business days of your request. Funds typically appear in your account within 5–10 business days, depending on your bank or card issuer.
Full refunds: Annual subscribers receive a full refund if the request is made within 7 days of purchase.
No pro-rata refunds: After 7 days, annual subscribers cannot receive pro-rated refunds for unused months. Your subscription continues until the end of the annual period. You may cancel your subscription at any time, and access continues through the end of your current billing period.
After a refund is processed, your account reverts to the free plan. Your study history, progress, and streak data are fully retained — you don't lose anything.
The Pinnacle free plan is provided at no cost and is therefore not eligible for refunds. You can cancel or downgrade your account at any time via Settings.
Pinnacle Prep · Johannesburg, South Africa
support@pinnacle-prep.org