1. Who we are

Pinnacle Prep ("Pinnacle", "we", "us") is an independent adaptive exam-prep platform for CFA, FRM, ACCA, and CPA candidates, trading as Pinnacle Prep, from Johannesburg, South Africa.

We are not affiliated with, endorsed by, or connected to CFA Institute, the Global Association of Risk Professionals (GARP), the Association of Chartered Certified Accountants (ACCA), or any US state board of accountancy. CFA® and Chartered Financial Analyst® are registered trademarks of CFA Institute. FRM® is a registered trademark of GARP. ACCA® is a registered trademark of the Association of Chartered Certified Accountants. CPA is a professional designation administered by state boards of accountancy in the United States.

2. Acceptance of terms

By creating an account or using Pinnacle, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not create an account or use the platform. Your use of Pinnacle constitutes your acceptance of these Terms.

3. Description of service

Pinnacle provides adaptive practice questions, spaced repetition scheduling, and study analytics to help candidates prepare for the CFA (Levels I–III), FRM (Parts I–II), ACCA, and CPA examinations.

Content: Our practice questions are AI-generated and designed to be aligned with each exam's official curriculum and Learning Outcome Statements. However, they are not official CFA Institute, GARP, ACCA, or state-board materials and are provided for study and practice purposes only. You should always verify content against the official curriculum for your exam before relying on it for exam preparation.

Limitations: Pinnacle is a supplementary study tool. Using Pinnacle does not guarantee exam success, improved test scores, or passing your exam. Exam outcomes depend on many factors including your study effort, prior knowledge, test-taking skills, and other resources used.

4. Subscriptions and payments

5. Refund policy

7-day money-back guarantee. Not satisfied within 7 days of purchase? Email support@pinnacle-prep.org for a full refund — no questions asked. Full details at Refund Policy.

6. Acceptable use

You agree not to:

Academic misconduct: If Pinnacle content is used during official exams or assessments in violation of exam rules, you are solely responsible. Pinnacle is not liable for academic penalties, exam disqualification, or credential revocation.

Violations: We may immediately suspend or terminate your account without refund if you violate these terms. Repeated violations may result in legal action to recover damages.

7. Accuracy of content

Practice questions are AI-generated and may contain errors. Pinnacle is a study aid — always verify against your exam's official curriculum. We are not responsible for exam outcomes.

8. Intellectual property

Our platform, design, and original content are owned by Pinnacle Prep. AI-generated question content is provided for your personal study use only and may not be reproduced or distributed.

9. Privacy and cookies

Your use of Pinnacle is governed by our Privacy Policy at pinnacle-prep.org/privacy, which explains what data we collect, how we use it, your rights, and our data protection practices.

Cookies: We use essential cookies (authentication, security) automatically. Analytics cookies (PostHog) are only set after you consent via the cookie consent banner. You can manage your cookie preferences at any time via Settings or by clicking the cookie banner.

10. Termination

We reserve the right to suspend or terminate accounts that violate these Terms. You may delete your account at any time via Settings.

11. Governing law

These Terms are governed by the laws of the Republic of South Africa.

12. Contact

Pinnacle Prep · Johannesburg, South Africa
support@pinnacle-prep.org

13. Limitation of liability

To the maximum extent permitted by South African law, Pinnacle's total liability to you for any claim arising from these Terms or your use of the platform is limited to: (a) the amount you paid us in the 12 months preceding the claim, or (b) ZAR 500, whichever is greater.

This limitation applies regardless of the theory of liability (contract, tort, negligence, strict liability, etc.) and even if Pinnacle has been advised of the possibility of such damages.

You agree that Pinnacle is not liable for:

Some jurisdictions do not allow limitation of liability, so this limitation may not apply to you.

14. Disclaimers

PINNACLE IS PROVIDED "AS-IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PINNACLE DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING:

We do not warrant that:

You use Pinnacle at your own risk. You are responsible for verifying all content against your exam's official Learning Outcome Statements and curriculum materials before relying on it.

15. Indemnification

You agree to indemnify, defend, and hold harmless Pinnacle Prep, its owners, employees, and agents from any claims, damages, or costs (including reasonable legal fees) arising from:

16. Service availability

Pinnacle aims to maintain 99% platform uptime. However, we do not guarantee uninterrupted or error-free service. We are not liable for:

We will notify users of planned maintenance when possible, typically at least 24 hours in advance.

17. Changes to these terms

We may modify these Terms at any time. If we make material changes, we will notify you via email or in-app notification at least 14 days before the changes take effect. Your continued use of Pinnacle after the new terms take effect constitutes your acceptance of the updated Terms.

If you do not agree with the changes, you may delete your account and discontinue use of Pinnacle.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be removed or modified to the minimum extent necessary, and the remaining provisions will continue in full effect.

19. Dispute resolution

Governing law: These Terms are governed by the laws of the Republic of South Africa, without regard to conflicts of law principles.

Dispute procedure: If you have a dispute with Pinnacle, you agree to:

If unresolved after 30 days, the dispute will be subject to the exclusive jurisdiction of the South African courts located in Johannesburg. Both parties consent to the jurisdiction and venue of these courts.

Class action waiver: You agree that any dispute will be brought in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. Class actions and representative actions are not permitted.